Return Policy

  • 02/12/2019

Detailed regulations on return and refund policy for customers buying products on SK-Sumo's store system.

Regulation of return policy

Product return cases:

  • Goods with technical defects caused by the manufacturer
  • Shipment damaged in transit
  • The delivered goods do not match the model and type that the customer has ordered
  • Delivery without accessories

If you find the above situation, please do not receive the goods and ask our delivery staff to confirm on the spot and request a return. Otherwise, the customer must immediately report the defective goods to us within 3 days of receiving the goods for free return support.

General terms of product return:

  • Agree to immediately exchange a new product of the same type within 7 days if the product has a problem in the return policy.
  • Products sold out after 7 days: The quality assurance department implements the product warranty process according to the manufacturer's standards for you.
  • Products with technical defects are determined by our company's technical department as a manufacturer's fault.
  • Products with full packaging and labels that meet the conditions will be returned in accordance with regulations
  • Full retail receipt from the store
  • Time to exchange goods does not exceed 30 days from the date of receipt (depending on the purchase invoice or receipt signed by the sender).
  • However, for some products, we will not apply the above conditions of return and exchange and will notify specifically the return period and return method for each product when customers learn the information. information before purchasing the product.

Refund Policy

Return Fee: SK-Sumo will cover the full cost of the return if it is a company problem.

Refund form: Customers will be replaced with new products, if there are no products or goods in stock, the company commits to refund 100% of the fees that customers have paid to us through the form of refund. Pay cash or transfer to customers.Return time within 10 working days.

Conditions apply

Da Nang waterproofing company SK-Sumo protects the interests of the buyer by allowing the return of the product to be submitted subject to the terms and conditions set forth in this Return and Refund Policy, which is also one of the Terms of Service provided by SK-Sumo.

Customers can contact SK-Sumo to agree to resolve their disputes or report to the relevant local authority to assist in resolving any disputes arising before, during or after using the product. use the services of SK-Sumo.

Return conditions

Buyer agrees that they may only request returns and refunds in the following cases:

  • Customers have paid but have not received goods
  • Product is defective or damaged in transit
  • SK-Sumo delivered the wrong product to the customer

Not because of a change in purchase intention

Except as mentioned in the Returns and Refunds Policy, returns due to your own change of mind will not be accepted.

Returns and refunds

SK-Sumo will only refund the buyer after we confirm receipt of the returned item. If the buyer does not respond within the pre-specified time period, SK-Sumo will automatically refund the buyer without prior notice. Refunds will be debited to the credit card/bank account specified by the customer on a case-by-case basis.

NOTE: For COD orders, it is the customer's responsibility to provide bank account information in order to receive a refund.

Customer agrees to indemnify and hold SK-Sumo harmless from, or against, any claim, suit, or other liability/responsibility, damages, claims, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution costs) arising out of or in connection with any action by SK-Sumo under the Returns Policy and Refund this.

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